Phone Answering in Vienna – Your Viennese Business Number

What is a phone answering service?

A phone answering service gives your company a professional telephone presence without requiring you to sit by the phone. A dedicated Viennese number is answered by our team under your company name: callers hear a professional greeting, leave their request, and you receive a clear summary of every call – by e-mail or by phone, as you prefer.

For many clients – founders, international companies, freelancers – this service is the missing link between a business address and a fully staffed office. You appear reachable, professional and locally present in Vienna, while your own time stays free for the work that matters.

With Mergus, telephone answering is part of the virtual office package at Am Gestade 3, 1010 Vienna. It is not an anonymous call centre: our team knows your company, greets callers personally and treats every conversation with the same care as if it were our own client on the line.

Because the service is anchored in a real office in Vienna's 1st district, it is more than a technical hotline: callers reach people who are genuinely part of the local business community – a detail that matters whenever a first impression decides whether a prospect becomes a client.

Your Viennese telephone number

You receive a genuine Viennese telephone number with the 01 area code. For Austrian customers and authorities, a local number signals an established company with a physical presence – a decisive advantage in industries where trust is everything. The number appears on your website, in your legal notice (Impressum) and on your business cards.

The number can be forwarded worldwide: calls that our team does not take are forwarded directly to your mobile phone or your existing landline – in Austria or abroad. In this way you remain reachable on a single number no matter where you are, while professional answering of your main line stays in Vienna.

Answering under your company name

Every call is answered under your company name – never as a generic call centre. Depending on your preferences, our team takes messages, records contact details, answers standard questions from a script you approve, or lets the call through to you when you are available.

For official calls, sensitive conversations or technical matters you define the rules in advance. Every call is documented and handed over as a precise summary, so nothing is lost between the telephone and your desk.

Call forwarding and voicemail

• Personal answering: calls answered in your name, Mon–Fri 7:00–19:00
• Message taking: caller details and request recorded and passed on without delay
• Forwarding: transfer to your mobile or landline – in Austria and worldwide
• Voicemail: outside office hours, callers can leave a message that we pass on to you
• Call summary: a daily overview of all calls, on request

You decide how the service behaves in every situation – reachable immediately, politely screened or recorded for later. The setup is agreed with you personally and can be adjusted at any time.

Who is the phone answering service for?

• Founders and start-ups that want a professional first impression from day one
• International companies that need a Viennese presence and English-speaking answering
• Sole traders and freelancers who are often in meetings or on the road
• E-commerce and online shops that want a service hotline without building a call centre
• Consultants and agencies whose availability is part of their service promise

Consulting and answering are provided in English and German. If your clients communicate in other languages, we will find a practical solution together.

How it works – in 3 steps

Pricing – transparent, without hidden costs

For clients who only need telephone answering, we prepare a separate, cost-effective offer on request.

Frequently asked questions about the phone answering service

Request your offer – no obligation